Why is there a gap between my brush head and handle?

A small gap between the brush head and toothbrush handle is normal and necessary. The brush head must be able to move to create the right amount of vibrations.

The information on this page applies to the following models: HX3601/01, HX6782/34, HX6066/70. Click here to show more product numbers ›

Frequently Asked Questions

What happens to my Sonicare For Kids app data if I switch devices?
Can I use my Philips Sonicare Toothbrush in the shower?
In which countries is the Sonicare app available?
Why does my Philips Sonicare app requires permissions
Why is there a gap between my brush head and handle?
How do I charge my Sonicare toothbrush?
How do I register my Sonicare toothbrush?
Which brush head fits my Sonicare toothbrush?
How do I restore my brushing streak in the Sonicare For Kids App?
How to clean my Philips Sonicare toothbrush?
How do I use my Sonicare toothbrush with braces?
How do I use my Sonicare toothbrush?
Why is there no adapter provided with the product?

Looking for something else?

Discover all Philips Support options

Support Homepage